Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through https://kicko.shop.
Free Shipping
KICKO provides free standard shipping on every order. No minimum purchase amount is required.
Free shipping does not include customs duties, import taxes, brokerage fees, or redelivery charges.
Processing Time
Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Orders placed during weekends, holidays, or promotional periods may require additional processing time.
Delivery Time
After dispatch, delivery normally takes:
- 5–12 business days for most destinations;
- 10–20 business days for remote locations or orders delayed by customs.
Delivery times are estimates and are not guaranteed. Weather, customs inspections, carrier disruptions, and local postal delays may affect delivery.
Tracking
Tracking information will be sent to the email address provided at checkout.
Tracking may take 2–5 business days after dispatch to begin showing updates. Orders containing multiple products may arrive in separate packages.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact sonchaosamalhark2000@outlook.com immediately. We cannot guarantee address changes after an order has been processed or shipped.
KICKO is not responsible for delivery problems caused by incorrect or incomplete addresses. Additional reshipping costs may apply.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, or carrier fees.
Unless these charges are shown as included at checkout, they are the customer’s responsibility. KICKO does not control customs charges or customs processing times.
Lost or Damaged Packages
If your package arrives damaged, incomplete, or contains an incorrect product, contact sonchaosamalhark2000@outlook.com with your order number and clear photographs.
If tracking shows “delivered” but you cannot find the package, check with household members, neighbors, reception staff, and the shipping carrier. Please allow up to 48 hours before contacting us.
For suspected lost packages, contact us within 14 calendar days after the estimated delivery period has ended. We may open a carrier investigation before providing a replacement or refund.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
Changes and cancellations cannot be guaranteed after processing or dispatch. Shipped orders must be handled according to our Returns & Refunds Policy.
Contact Us
KICKO
Website: https://kicko.shop
Email: sonchaosamalhark2000@outlook.com