Returns & Refunds Policy

We want you to feel confident when shopping at KICKO. This Returns & Refunds Policy applies to purchases made directly through https://kicko.shop.

30-Day No-Reason Return Guarantee

You may request a return for any reason—or for no reason at all—within 30 calendar days after your order has been delivered.

To qualify for a no-reason return, the product must:

• Have been purchased directly from kicko.shop;
• Be unused, unopened, and in its original condition;
• Have all original seals, labels, protective packaging, and accessories intact; and
• Be returned in its original product packaging.

No explanation is required when requesting an eligible return.

For health and hygiene reasons, opened, used, tested, or unsealed skincare and personal-care products cannot be returned under the no-reason return guarantee. This restriction does not affect your rights if a product is damaged, defective, incorrectly supplied, or otherwise protected by applicable consumer law.

How to Request a Return

Email sonchaosamalhark2000@outlook.com within 30 calendar days after delivery and provide:

• Your order number; and
• The name of the product you wish to return.

You do not need to provide a reason for the return.

If your return is approved, we will email you the return instructions and the correct return address. Because orders may be fulfilled through different facilities, returns must only be sent to the address provided in the return authorization email.

Do not return an item to the address shown on the original parcel unless we specifically instruct you to do so. Unauthorized returns may be refused or delayed.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If an item is damaged, defective, leaking, or different from what you ordered, contact us promptly at sonchaosamalhark2000@outlook.com. Include your order number and clear photographs of the product, packaging, shipping label, and damage or defect.

After reviewing the issue, we may offer an appropriate replacement, refund, or other remedy. When the problem is caused by us or occurred before delivery, KICKO will cover or reimburse reasonable standard return shipping costs when a return is required.

Non-Returnable Items

The following items cannot be returned under the no-reason return guarantee:

• Opened, used, tested, or unsealed skincare and personal-care products;
• Complimentary samples, promotional gifts, and free items;
• Gift cards;
• Products marked as final sale; and
• Items not purchased directly from kicko.shop.

Final-sale status does not limit any legal rights you may have if an item is faulty, damaged, incorrectly described, or incorrectly supplied.

Complimentary Samples and Gifts

Complimentary samples and promotional gifts have no separate cash value and are not eligible for refunds.

You normally do not need to return a complimentary sample when returning an eligible purchased product unless we specifically ask you to include it.

Return Shipping Costs

For no-reason returns, the customer is responsible for purchasing and paying for return shipping.

We recommend using a tracked shipping service and keeping the shipping receipt until the return has been completed. KICKO is not responsible for a return parcel that is lost, damaged, or delivered to an unauthorized address.

If an item is damaged, defective, or incorrectly supplied, KICKO will provide return instructions and cover or reimburse reasonable standard return shipping costs when appropriate.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process approved refunds within 5 business days after completing the inspection.

After a refund is issued, your bank, card provider, or payment service may require an additional 5–10 business days to display the funds in your account. These processing times are controlled by the payment provider.

Original Shipping Charges

Original shipping charges, expedited delivery fees, customs duties, taxes, and other delivery-related charges are generally non-refundable for no-reason returns.

Where an order is faulty, damaged, incorrectly supplied, cancelled under an applicable legal right, or otherwise covered by mandatory consumer law, eligible standard delivery charges will be refunded as required by law.

Partial or Refused Refunds

A refund may be reduced or refused when:

• The returned product has been opened, used, tested, or damaged after delivery;
• The original packaging, seal, labels, parts, or accessories are missing;
• The item is returned outside the applicable return period;
• The item is sent without return authorization;
• The item is returned to an incorrect address; or
• The returned product does not match the original order.

We will not reduce or refuse a refund where doing so would conflict with applicable consumer law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at sonchaosamalhark2000@outlook.com.

We cannot guarantee cancellation after an order has entered processing or has been dispatched. If the order has already shipped, you may need to wait for delivery and request a return under this policy.

Exchanges

We do not guarantee direct exchanges. The quickest option is normally to return the eligible product for a refund and place a new order for the replacement item.

Damaged, defective, or incorrectly supplied products may be replaced after review.

Skin Reactions

Individual skincare experiences can vary. If you experience irritation or an unexpected reaction, stop using the product and contact us with your order number, a description of the issue, and photographs where appropriate.

Opened products are not automatically eligible for a no-reason return, but we will review reported product defects and other legally protected claims individually.

Statutory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights available under the laws that apply to your purchase.

Customers in certain countries or regions may have additional cancellation, withdrawal, refund, repair, replacement, or conformity rights. Where applicable law provides greater protection than this policy, the applicable legal rights will take precedence.

Contact Us

For return requests, refund questions, or assistance with an order, contact:

KICKO
Website: https://kicko.shop
Email: sonchaosamalhark2000@outlook.com